FAQ

For documents up to 3 pages, electronic translations are typically completed within 0.5 to 1 day.
For documents exceeding 4 pages, processing may take 1 to 2 days.
If expedited service is needed, please contact our staff via WeChat after uploading your document.

Orders placed through the WeChat Mini Program will prompt a notification in your WeChat "Service Notifications" once the translation is submitted. You can then download the translation directly from the Mini Program.
Orders placed on our website will be sent to the email address you provided. Please ensure your email address is accurate to receive the translation promptly.

Stamping and business license services are available only if selected at the time of order. If these services are not purchased, they will not be included.

An electronic stamp typically includes the translation with the translation seal and the original text. In some cases, due to restrictions on password-protected documents (e.g., foreign university certificates), the electronic seal may only appear on the translation.

Printed stamped documents include the translation with the translation seal and the original text, or the translation with the seal, original text, and business license with the official seal. Printed copies include a paging seal not present in electronic versions.

The translation seal includes both Chinese and English.
For translations from foreign languages into Chinese, the business license is stamped with an official Chinese seal.
For translations from Chinese into foreign languages, the business license is in English and stamped with an official English seal.
Some institutions may require additional documentation, such as the Chinese business license and official seal, especially for translations related to domestic university transcripts.

Our stamped translations are generally accepted by police stations, Exit and Entry Administration Bureaus, and consulates in cities including Beijing, Shanghai, Shenzhen, Wuhan, Changchun, Hangzhou, Ningbo, Zhuhai, and Zhaoqing.
In Guangzhou, specific institutions such as courts and judicial bureaus accept our translations, but the police station and Exit and Entry Administration Bureau may require notarized translations.
Requirements vary by city and institution, and policies may change. Confirm with the relevant agency before purchasing the stamping service. For certain documents like driver’s licenses, additional specifications may apply.

For translations from foreign languages to Chinese, please provide the corresponding Chinese names if available.
If you have a foreign academic qualification or transcript certified by the Chinese Service Center for Scholarly Exchange (CSCSE), please provide the name of your major in Chinese.
Ensure you provide an accurate email address when placing an order.

We do not offer prepaid shipping. For privacy and security, we recommend using "SF Express cash on delivery." SF Express will contact the recipient by phone to ensure the package is not intercepted. Shipping fees are 12-13 RMB within Guangdong Province and approximately 23 RMB for destinations outside Guangdong.

Many consulates, including those of the United Kingdom, require the translation of the entire hukou booklet when applying for study abroad programs.
For tourist visa applications, typically only the relevant pages need to be translated.
Please verify the specific requirements with the consulate to ensure compliance.

Our translations are not certified in the sense of formal legal certification. We guarantee that the translation accurately reflects the content of the original document.
For academic qualifications obtained abroad, official certification may be required when continuing studies or seeking employment in government positions in China. For details, refer to the official Chinese Service Center for Scholarly Exchange (CSCSE) website: CSCSE.

If you are applying to a school, it is generally not necessary to obtain an official seal for your academic documents.
If you have received an offer and are enrolling, the school may verify the academic certificates and could require an official stamp or notarization from the issuing institution.
Schools with less stringent requirements may not need a stamp. Requirements vary by institution, so confirm with the specific school.

When registering a child born abroad in China, it is generally sufficient to provide the household register of one parent.

For a child born in a U.S. hospital, the birth certificate must be apostilled for use in China. This process typically involves applying online and/or by mail through the Secretary of State's office.

According to the China Consular Service Network, if a child is born in the U.S. to a parent with U.S. permanent residency and another with Chinese permanent residency, the child generally cannot apply for a Chinese travel document and must instead acquire a U.S. passport and apply for a Chinese visa.
Registration of household may be possible through specific channels in some cities, but can be challenging in others such as Jiangsu or Shanghai. Fuzhou may allow registration post-nationality determination.

For information on obtaining a Chinese passport or travel permit for a child born abroad, refer to the Overseas Chinese Affairs Office of the State Council. Note that regulations can vary significantly by city.
In some regions, children over the age of 6 may be required to undergo paternity testing or be present in person. Please consult your local police station for specific requirements.

Currently, translations of visa pages may be required in some cities, including Shanghai, Shenzhen, Zhuhai, Zhaoqing, and Qingdao. However, this requirement may not be universal.
Contact your local police station to determine if the visa page translation is necessary for your specific case.